Apple has broken its silence at last about the glitch that is driving a iPhone 6 users round the bend – but only to users in China.
Some handsets are shutting down unexpectedly despite having hours of battery left.
The iPhone 6s has been switching off suddenly for some users, sometimes during crucial moments
Apple promised to swap batteries, but has remained tight-lipped about what was exactly was causing the fault.
But last night it issued a statement that has lifted the lid on the real reason – although don’t expect a heavy weight answer.
Bizarrely it appeared on its Chinese language website
But fortunately we have a translation.
It read: “We found that a small number of iPhone 6s devices made in September and October 2015 contained a battery component that was exposed to controlled ambient air longer than it should have been before being assembled into battery packs.
“As a result, these batteries degrade faster than a normal battery and cause unexpected shutdowns to occur.
“It’s important to note, this is not a safety issue.”
But Apple insist its phone’s shut down mode is feature not a fault.
It read: “We also want our customers to know that an iPhone is actually designed to shut down automatically under certain conditions, such as extremely cold temperature.
“To an iPhone user, some of those shutdowns might seem unexpected, but they are designed to protect the device’s electronics from low voltage.”
The tech giant will now repair people’s smartphones if they are suffering from the problem, which affects the device’s touch screen.
People whose phones have dodgy batteries should not worry unduly, because they are not likely to burst into flames like Samsung’s famously fire-prone smartphone.
In a statement, Apple wrote: “Apple has determined that a very small number of iPhone 6s devices may unexpectedly shut down.
“This is not a safety issue and only affects devices within a limited serial number range that were manufactured between September and October 2015.”
Apple will replace batteries for up to three years after the original date of purchase.”