In line with its commitment to provide exceptional customer service experience to its customers, electricity distribution company, Ikeja Electric, has launched in-branch payment terminals in 20 branches of the United Bank for Africa (UBA) across its network.
Speaking on the launch, Head of Corporate Communications, Ikeja Electric, Felix Ofulue explained that the importance of the partnership with UBA was to afford the distribution company the opportunity to bring efficient service delivery closer to the customers.
The terminals, he said, would provide a secure and convenient payment option for customers resident within these locations“We are confident that the addition of these payment terminals will help us to meet more customers needs in terms of payment,” he said.
He stated: “We are committed to providing our customers with the greatest level of customer service and introducing these secure and convenient payment terminals is yet another aspect of our service offerings”.
Ofulue appealed to Customers to take advantage of the proximity of these payment terminals to avoid direct payments to any staff of Ikeja Electric because they are not commissioned to receive any cash payments of any kind.
The terminals are located in UBA branches in Akowonjo, Abule Egba, Ijaiye Ogba, Akute, Allen Avenue, Ogudu, Ikeja GRA, Ojodu, Ikotun and Ketu. While others can also be found in Ikorodu, Okota, Bank Anthony (Ikeja), Simbiat Abiola Way (Ikeja), New Oko-Oba, Iju, Dopemu, Iyana Ipaja (NYSC), Oba Akran and Oregun branches.
In the last two years, Ikeja Electric has successfully expanded its payment options to offer all customers security, greater convenience, choice, and more efficiency.
The channels include the scratch card vouchers, Pawakad, Baxibox and multiple online payment channels.