Samsung defends Galaxy S7 after customer claims device caught fire in hand like Note 7

Samsung is defending its Galaxy S7 line of products, a couple of months after pulling its Note 7 smartphone as multiple customers said their batteries had exploded.



The South Korean manufacturer said in a statement Friday it stood behind the ‘quality and safety’ of the Galaxy S7 family – setting it apart from the ill-fated Galaxy Note 7.

Samsung’s statement came days after a man in Winnipeg, Canada, claimed his Galaxy S7 had exploded in his hands, causing second and third-degree burns.

Similar reports got the Galaxy Note 7 banned from airplanes in October.

‘Samsung stands behind the quality and safety of the Galaxy S7 family. There have been no confirmed cases of internal battery failures with these devices among the more than 10 million devices being used by consumers in the United States; however, we have confirmed a number of instances caused by severe external damage,’ the company wrote in a statement.

‘Until Samsung is able to obtain and examine any device, it is impossible to determine the true cause of any incident.’

Amarjit Mann, 34, told the Winnipeg Sun last week, just a few days before Samsung’s statement, that he had seen his Samsung S7 explode.

He claimed he was driving when he felt a ‘warmness’ in his pocket.

‘I took it out and had it in my hands and it exploded right away,’ Mann said. ‘When you see smoke, I was shocked. You cannot expect this thing. It was like a nightmare.’

Mann, a mechanic, claimed the incident caused burns to his hands that would require up to nine days to heal.

The battery didn’t catch fire but the phone swelled, a sign that the battery had released toxic gas, Mills wrote. Pictured is the inside of his phone afterwards

Tech reporter Chris Mills reported in October on BGR that the battery inside his Samsung S7 Active, a product from the S7 family, had failed.

The battery didn’t catch fire but the phone swelled, a sign that the battery had released toxic gas, Mills wrote.

‘This kind of failure of a lithium-ion battery is common, and it doesn’t mean the S7 Active has the same battery problem as the Note 7 — or that it has any serious battery problem at all,’ he added.

‘We hear reports all the time of smartphones catching fire, or the batteries bursting.’

In Mann’s and in Mills’ instances, Samsung said it couldn’t comment on specific incidents without obtaining and examining the phone.

‘The issues with the Galaxy Note7 are isolated to only that model,’ the company told Mills and Fortune.

But the debacle could have little to no long-term effects on the brand, according to a Reuters/Ipsos opinion poll released Sunday.

Samsung smartphone owners were as loyal to the South Korean brand as Apple iPhone customers, according to the survey conducted between October 26 and November 9.

An overwhelming 91 per cent of current Samsung customers said they would likely buy another smartphone from the manufacturer.

Of the customers who knew about the recall, 27 per cent said they would first pick a Samsung device if they needed to get a new phone.



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